FAQ
Frequently Asked Questions
Find answers to the most common questions about shopping with Bodied by Patrice™. Can’t find what you’re looking for? Email us at info@bodiedbypatricesupport.com — we’re here to help.
Orders & Shipping
Q: How long does shipping take?
A: Domestic orders typically arrive in 5-8 business days, while international orders take 7-14 business days. All orders are processed within 3-5 business days.
Q: Do you offer free shipping?
A: Yes! 🚚 FREE SHIPPING on all orders! No minimum purchase required.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, in original condition with tags attached.
Q: How do I return an item?
A: Simply email info@bodiedbypatricesupport.com to initiate your return. Our team will provide instructions and a prepaid shipping label.
Q: Do you offer exchanges?
A: Yes! We're happy to exchange items for different sizes or colors, subject to availability.
Sizing & Fit
Q: How do I know what size to order?
A: Check our detailed Size Guide page for measurements and fit tips. If you're between sizes, we recommend sizing up.
Q: What if the item doesn't fit?
A: No worries! You can return or exchange items within 30 days as long as they're unworn with original tags.
Products & Collections
Q: What types of products do you sell?
A: We curate bold heels, statement hats, luxe accessories, and fashion pieces designed to amplify your confidence and energy.
Q: Are your products authentic?
A: Yes! Every item is carefully selected and guaranteed authentic.
Q: Do you restock sold-out items?
A: Some items may be restocked, but many are limited quantities. Follow us on social media for restock announcements!
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods through Shopify Payments.
Q: Is my payment information secure?
A: Yes! All transactions are processed securely through Shopify's encrypted payment system.
Contact & Support
Q: How can I contact customer service?
A: Email us at info@bodiedbypatricesupport.com. We respond within 24 hours during business hours (Monday-Friday, 8 AM - 4 PM CST).
Q: Do you have a physical store?
A: We're currently online-only, but stay tuned for future pop-up events and announcements!